Virgin Media Community

[Jonesey]

Hi

Up until recently, I have always been able to watch Sky Sports Live on my laptop

I can confirm that I subscribe to SS via my Virgin subscription and I also have a valid login to the Sky Sports webpage

When I attempt to use it, I log into SS/Virgin using the dedicated button for Virgin customers

This then prompts me to download & install the player which I have done several times

This used to take me straight to the live streaming page, but now it brings up an error message stating "Visit manage devices to swap a registered device for this one". Error code: OVP_00002

HELP!!!!

[newapollo · Accepted solution]

Hi @Jonesey 

You should be able to manage your Sky Devices by logging into 

http://manage-virgintvgo.virginmedia.com/skydevices 

Make sure it's http and not https.

It's best to do this on either Edge or Firefox browsers as there is often an issue if using Chrome.

Any problems either try an incognito window or clear your browsing history

[Jonesey]

Hi Dave

Thank you so much for your response, and this has solved my problem totally

When I went into the page you linked to using Edge it showed I had 6 devices registered, including 1 for Apple.

We have never, ever owned an Apple device!!

Anyway, I deleted 2 of them, went back to my Chrome browser and Sky Sports is now streaming as it should

Many thanks

Colin