Virgin Media Community

[caitlynleckey]

When watching a programme on the TV Go app for IPad, it frequently goes silent in the middle of a show then the sound is not in sync with the video but the sub titles are.

This has happened with multiple shows and I have tried reinstalling the app but it does not help.

It works fine on my laptop where I am connected to the same WiFi as my IPad.

[John_GS]

Hi caitlynleckey

Thanks for posting and welcome to the community.

Sorry to hear of the sound issues on TV Go.

Can I ask, are you listening through headphones and if so, are they plugged in via an adapter? 

Please could you also confirm what iOS you're on?

Best,