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jasecripps
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Virginmedia App ... Computer

Each time I use the VirginMedia app on my computer it wants me to register a new device rather than recognise its the same computer as a device already in my list.  What can I do to stop this happening everytime?

Thanks

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Ayisha_B
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Re: Virginmedia App ... Computer

Hi @jasecripps,

 

Welcome to our Community Forums and thank you for posting. 

 

I am sorry to hear this. 

 

Can I ask how often you clear cache/ cookies? If you delete these including the TVGo App ones, that may be the reason for your device needing to be registered on your account each time you use it.

 

Let me know if you would like me to reset these for you. 

Ayisha_B
Forum Team



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jasecripps
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Re: Virginmedia App ... Computer

Hi Thank you. Cache is cleared weekly automatically by a cleaning tool. I will see if I can stop that. 

In the meantime could you please reset for me? 

thank you. 

jass

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John_GS
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Re: Virginmedia App ... Computer

Hi, 

 

I've reset the devices now 🙂

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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