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manteray
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VirginTvGo log in.

Having a problem logging into VirginTvGo, i have my email address, my user name and account number, but any info i try to enter(mainly passwords) to solve the log in problem, it fails. i can't log in.

Anyone able to help solve my issue, i'm new to using VirginTvGo but not virgin media so guess maybe i have not signed up, but i cant find the sign up feature to sign up.

Any help would be appreciated.

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Very Insightful Person
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Re: VirginTvGo log in.


@manteray wrote:

Having a problem logging into VirginTvGo, i have my email address, my user name and account number, but any info i try to enter(mainly passwords) to solve the log in problem, it fails. i can't log in.

Anyone able to help solve my issue, i'm new to using VirginTvGo but not virgin media so guess maybe i have not signed up, but i cant find the sign up feature to sign up.

Any help would be appreciated.


You should not need to go through another registration process.  If you are a Virgin Media broadband customer then you should be able to sign into  Virgin TV Go app with your primary username and password.  This is the same combination that allows you to see your billing details in My Virgin Media 

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Graham
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Re: VirginTvGo log in.

Sorry to hear of the issues that you've been having manteray.

 

Have you managed to log into TV Go yet?

 

If not, are you using your primary username and password as @Graham_A?

Are you able to log into 'My Virgin Media' with the same details?

 

Regards

Steven_L

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manteray
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Re: VirginTvGo log in.

Hi steven, I sorted the problem, i was using my personal email to log in, i was unaware i was given a username email when i registered many moons ago.

So now i am up and running thanks to your help.

thank you for the fast response.

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Re: VirginTvGo log in.

I'm glad to hear it's all working as it should now 🙂

 

Thanks for taking the time to let us know.

 

Melissa 

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