VirginTVGo - Maximum Devices Reached

[Dude_Monkey]

Hi, is there anyone around that can reset my device registrations for the VirginTVGo app please? 

[Zach_R]

Hi @Dude_Monkey,

Thank you for your post and welcome back to our community forums. We're here to help.

Are you experiencing any issues with your Virgin TV Go service and the devices that you have registered?

Thanks,
 

[Dude_Monkey]

Hi Zach

Yes, I've got the same issue that most people experience when using Virgin TVGo on a laptop via a web browser. I always clear out my browser cache and cookies when I log off, so when I try and log into Virgin TVGo now, it states that the maximum number of devices have been reach and I can't change until next month. I think I've found were in MS Edge to add an exception to keep the Virgin cookie, so would be good to test.

[Dude_Monkey]

Hi anyone from the forum team

I'm having this issue also. I have tried opening new threads, but no-one seems to answer or be able to help me. I phoned 150 and they couldn't help.

My issue is exactly the same in that I clear my browser cache and cookies at the end of every day. I am now unable to register the same laptop to watch Virgin TV Go as I have used up all my registrations for the month. Can someone please help reset mine?

Many thanks

[Reece_MH]

Hi @Dude_Monkey,

Thanks for the update on this. I'm glad to hear you've been able to identify where the Cookies are stored, and created an exception for the TV:GO Service. I'm going to send you a private message, so we can get those devices reset.

Please look out for my message in the top-right, in the purple envelope.

Cheers,