After several fruitless calls to virgin I am still unable to sign into VirginTV Go has any one ever been able to resolve this issue . It seems to be all over the internet so it's not a new problem for Virgin but no resolution.
Thanks for getting back to us. I've been able to locate your account using your Forum details, and I can see that an IT ticket has been raised - this means that our technical team are currently looking into your problem.
I've also noticed that a few issues with your Hub, so I've booked a technician appointment so that we can take a look at this for you. You can find the details of this appointment on your MyVM page.
Please let me know if you have any more questions.
And still the saga goes on, still waiting for a response from the "Tech guys" weeks after they said it would be 4-5 days. Virgin are a complete waste of time. I think my next recourse is trading standards for "not fit for purpose" as the app is sold as a benefit but does not work.