Hi RMreggie,
Thanks for getting back to us. I've been able to locate your account using your Forum details, and I can see that an IT ticket has been raised - this means that our technical team are currently looking into your problem.
I've also noticed that a few issues with your Hub, so I've booked a technician appointment so that we can take a look at this for you. You can find the details of this appointment on your MyVM page.
Please let me know if you have any more questions.
Thanks,
Laurie
Laurie_C
Forum Team