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ashp65
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VirginGo - Sorry - this isn't available - Macbook

I'm getting the following error on my Macbook, working fine on the Android and iPad apps.  The video starts for the a minute and then goes off with the error below. I see a number of posts for the same fault, but can't  a fix for what seems to be a common/known fault.

Error:

Sorry - this isn't available

Sorry - we can't play this at the moment

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Emma_C
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Re: VirginGo - Sorry - this isn't available - Macbook

Hi Ashp65,

Really sorry you're having this issue, I can appreciate the frustration. 

Can I ask what browser you're using on the Macbook? Are you able to try a different one? 

Emma_C - Forum Team
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ashp65
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Re: VirginGo - Sorry - this isn't available - Macbook

Yes, have tried on chrome, firefox and safari, and all give the same issue. Works fine on my Win10 PC.
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Emma_C
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Re: VirginGo - Sorry - this isn't available - Macbook

Are you able to post a picture of what error you're getting exactly on the Macbook? 

Emma_C - Forum Team
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ashp65
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Re: VirginGo - Sorry - this isn't available - Macbook

Screen Shot 2020-12-10 at 10.22.20.png

The video runs for less than 1 min and then cuts off, happens on any random channel.

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Emma_C
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Re: VirginGo - Sorry - this isn't available - Macbook

Can you let us know what software the Macbook is running on? 

Emma_C - Forum Team
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ashp65
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Re: VirginGo - Sorry - this isn't available - Macbook

High Sierra 10.13.3
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ashp65
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Re: VirginGo - Sorry - this isn't available - Macbook

I have been on this version for over 3 years now and Virgin Go was working fine until recently.
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John_GS
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Re: VirginGo - Sorry - this isn't available - Macbook

Hi ashp65

 

Thanks for coming back to us. 

 

My apologies for the delayed reply. Have you got this sorted since posting?

 

Please PM me if not and I can assist further

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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ashp65
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Re: VirginGo - Sorry - this isn't available - Macbook

Hi,

This is now working all of a sudden!!!

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