Virgin Media Community

[Mattyroyal]

I have followed Graham A’s advice to get virgin tv on my Mac. It says Silverlight doesn’t work and to try a new browser. I have downloaded both Chrome and Firefox and when I enter the virgin address on either it says update required please update your browser to the latest version

[Beth_G]

Hi Mattyroyal,

Welcome to the Community Forums! Thanks for your post.

I'm sorry to hear you're struggling to get TV GO to work on your Mac. 

It's very strange how you're getting these errors when using Chrome/Firefox, especially after you've newly downloaded them so shouldn't require an update. Have you tried using TV GO on any other devices to see if it's just the Mac that you're having issues on?

Can you also please ensure that your Mac is on the latest OS software and confirm what IOS your Mac is on?

Many thanks,

Beth