on 04-12-2021 19:53
up until 2 weeks ago I was watching all of virgin tv programmes on catch up on my tablet as my children often have control of the TV.
Now everytime I go to watch something ot says I can't due to copyright. I even paid for starzplay and can't watch that on my tablet either.
Anybody know why, as I'm close to cancelling my contract with virgin
on 04-12-2021 20:15
HI @Cbourke
Not all channels and programs are available on TVGO due to individual broadcasters copyrights.
The info below is from https://www.virginmedia.com/tv/go-control under The Legal Stuff > TV > TV Go section
TV Go: Content available to view depends on TV package. Not all channels/content from relevant pack available. Live streaming and On Demand requires broadband/WiFi or 3G/4G/5G access. UK only. Access via PC, Mac or TV Go App (selected iOS devices and Android™ devices only). Maximum 5 compatible devices per account can watch TV, and only 2 devices can stream at any one time. Only one Sky service can be streamed at a time. Other content restrictions apply.
on 04-12-2021 20:45
I have the ultimate package so every channel that virgin have, so I should be able to watch any of the programmes that are on there. Was able to before
on 06-12-2021 09:46
Hi Cbourke thanks for posting and welcome to our community.
Sorry to hear you're having issues with TV Go content. Could you please advise if the message you're receiving is specific channels and all content on those channels or is it specific programmes?
Regards
Lee_R
on 06-12-2021 13:13
It's all programmes on catch up and on demand.
I can only watch live tv
on 06-12-2021 13:35
@Cbourke wrote:. I even paid for starzplay and can't watch that on my tablet either.
I'm hoping this helps regarding Starzplay.
I've just had a quick look and you should be able to download the Starzplay app on android and ios devices and log in watch your programs that way. It's also available as part of Amazon Prime.
on 07-12-2021 13:39
Hello @Cbourke,
Welcome back! Thanks for posting.
I am sorry to see that you are having issues with your TV go, have you tried resetting your devices?
Many thanks,
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