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Andrewprsns
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Virgin tv go

Have this message: “Your Virgin tv box is offline. “
Am unable to record from the TV Go app. 
Or connect to Virgin TV. 

Have unplugged everything and turned off at mains - any ideas much appreciated!

 

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Serena_C
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Re: Virgin tv go

Hi @Andrewprsns

 

Welcome to the Community Help Forums 🙂

 

Thank you for your post regarding the error message when you try to watch Virgin TV Go, sorry you are experiencing this issue. I am going to PM you now so that I can take a look at your account and check for any TV issues that may be causing this.

 

Thanks,

Serena

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