Virgin Media Community

[Mike696969]

I have tried to watch TV Go on my pc and it comes up with and error saying the program is not available in this region.

I have tried all the channels with the same result, but i am able to watch it on my phone.

This is really annoying

[mark1ee]

Are you using a VPN on the PC at all? 

[Mike696969]

yes but this has not changed since the last time i watched rugby on the pc

[Martin_N]

Hi Mike696969,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue you're having with the Tv Go service. 

I have taken a look on our side and am unable to see anything flagging as a wider issue. 

Can you confirm the error message you're getting on the web browser? Can you also confirm if you have been able to try the app?

^Martin

[Mike696969]

Hi Martin, I was able to use the tv go last saturday but not on sunday and this was both on the web and the app on my pc. I have tried again tonight and was able to go straight into the tv on the app so am happy again. will let you know if this changes. Thanks Mike

[Mike696969]

Now gone back to watch the rugby again and same issue programm not available in this region, both on my browser and on the app.

I think its time to change supplier as this is beyond a joke

[Steven_L]

Hey @Mike696969

Thanks for coming back to us and I'm sorry to hear that the issues have come back.

I apologise for the late reply to your post as it has been a few weeks since you posted, how is the app working for you at the moment.

Have you been able to use the app without any issues recently?

Regards

Steven_L

[Mike696969]

Hi, The app worked perfectly on Friday evening and on saturday so was able to watch the rugby but on Sunday i had the same error message that this channel was not available in this region.

I then logged into TVGo on my phone and it worked fine

[Mike696969]

I have just tried to remove this pc from the app so that i can re-install it but it says the the virgin system is down and to try later

[Paul_DN]

Hi Mike696969,

Thanks for reaching back out to us, it does sound more of a device issue than the app, have you tried using a different browser?

Regards

Paul.