Since about the start of July, me and my Mom have been unable to login to Virgin tv go. The app constantly comes up with Oops that hasn't worked. Sorry we can't sign you in right now. Please try again in a few minutes. I've tried uninstalling the app and reinstalling but it hasn't helped. I thought maybe recent updates would fix the issue but that hasn't worked either. I'm on a Samsung galaxy s9 phone and my Mom uses her iPad and Samsung phone. I've checked the device list and my Mom's phone is on the list twice, same as her iPad and same as my phone. But it won't let me edit the users on the device list either. Please can someone resolve the issue.
I'm so sorry for our delay in responding to you, and for the trouble you're having accessing your TV GO account.
Since your My Virgin Media account uses the same log in credentials, have you tried signing into that account to see if you can access that? If you are able to sign into My Virgin Media, or any other of our apps, please let me know and we can go from there.
I'm sorry to hear you are also experiencing the same problem with your TV GO account. Can you please confirm if you are able to sign into your My Virgin Media account without any issues? Do you have issues when trying to sign in from another device like Paul?
That's ok about the wait in reply. Similar to Rob I can sign into my email and the my virgin app. But unfortunately still can't login into the TV go app on my Samsung s9, my Mom's Samsung and my Mom's iPad.