Virgin Media Community

[Stec707]

Hi,

 I had a problem yesterday where some of my registered devices were saying they weren’t registered. Same thing today, but it won’t let me change any devices until April.

Is there anyway all my devices can be wiped off so I can start again? As I can only use 2 out of 5 at the moment.

Thanks

[Stux44]

I have the same issue. Didn't realise that clearing cookies on my PC resulted in removing it as a registered device. Not a particularly impressive feature of this service.

[Ashleigh_C]

Hi there @Stec707, 

Thank you so much for your first post and welcome to our community forums! 

I'm so sorry to hear that you and @Stux44 are both facing this issue! I'd be happy to look into this for both of you now. 

I will send you both a PM, please keep an eye out for the purple envelope in the top right corner of your screens alerting you to a new message. 

Thank you.