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MarkH28
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Message 11 of 16
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Re: Virgin tv go buffering

Now watching eurosport2, 20min of playing now its buffering every few mins. Same with Channel 4 and btsport channels. Must b a issue with the App

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Natalie_L
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Message 12 of 16
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Re: Virgin tv go buffering

Hi MarkH28

 

Thank you for reaching out to the community. 

 

I am very sorry for the issues you are experiencing when using the app on your laptop. 

 

Can you please confirm if you experiencing buffering when using any streaming services on the laptop such as YouTube or Netflix?

 

Thanks 

 

 

Nat
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MarkH28
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Message 13 of 16
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Re: Virgin tv go buffering

Hi Natalie

Nope everything else good. I have deleted the cache cookies etc that a member of the community suggested. Im currently watching sky sports mix will report back if i get any buffering having since cleared cache etc...

On another point I have since posted another problem. Since I have cleared my cache etc.. I have re-registerd my laptop but now i have the laptop registered 3 x, why cant users delete there own devices via the management devices page?

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MarkH28
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Message 14 of 16
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Re: Virgin tv go buffering

Sky sports mix has played with no buffering, maybe clearing the cache etc.. helped. Find out 2mrw when champions league on BTSport

Why can't the user delete his devices via device management? I have 3 devices the same registered. Only need 2, my phone and Laptop

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MarkH28
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Message 15 of 16
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Re: Virgin tv go buffering

Hi Japitts

Ur advice of clearing app data cache etc... seems to have worked. Been watching sky sports mix for few hours now no buffering. Will test on btsport channel 2mrw with the football. 

 

However in clearing the cache etc.. I had to re register my device but i cant delete old devices via device management now i have 3 of the same device (my laptop) registered.

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Corey_C
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Message 16 of 16
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Re: Virgin tv go buffering

Thanks for your posts and update, Mark. Glad to hear clearing the cache worked!

 

Cheers,

Corey C

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