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Virgin tv go app

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The virgin media tv go app isn’t working properly as I can’t view any of the demand programmes and films. Please fix this.


Very Insightful Person
Very Insightful Person

Hi @danielmayne 

Is the Cartoon Network Network available to view on your normal VM set top box?   It's only available as one of the extra channels available if  you have the Kids Personal Pick add on, which is charged at an additional £5 per month, or if you are a Full House (XL) /Ultimate Oomph/Ultimate Volt customer where it's included in the package.

Also if the programs you are trying to watch are part of the box sets collection then they are only available to Full House (XL) / Maxit TV customers. 

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Hello Im on a full house package, but when I use the tv go app I can only view live tv. Cannot view anything on demand at all, the play button isn’t there at all. It also says if you would like to watch this programme call this number to upgrade your package. I’m already a full house customer and have all the on demand and channels included. Please fix this problem.

Hi Danielmayne,

Thank you for posting on our community forum. Sorry to see you are having issues viewing the On demand channels. I will be sending you a private message please look out for the purple envelope.

Thank you. 

Ari - Forum Team

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Hi Arissa_H Daniel here my full name is [REMOVED]


[MOD EDIT: Personal and private information has been removed from this post.]

Hi danielmayne, 

Thanks for coming back to us via the Community. 

Please reply to the private message that Arissa sent you rather than posting the details publicly. 

You can do this by clicking on the little plum envelope at the top right-hand side of the page to access your inbox. Once you've loaded this, click on the message on the left hand side and then scroll down to the reply box. This will then send your reply privately and directly to Arissa who can then help further. 

Many thanks, 

Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs