Since changing the name on the account to another family member due to a bereavement we cannot get the app to work. Its doesn't recognise the login details and says to register with my virgin media. We already have this from when the change was made in September with additiinal things added - we can access eveything else e.g bills etc. We get nowhere when we speak to someone on the phone. We're at the stage now that we are close to cancelling the entire thing as we're paying for something that does not work.
If you have set up the online account since transferring in September and you now have access to the new account (different account number) then the app should work. Try uninstalling the TV go app and re installing as it may be still set up with old account details.
Has this post helped you out? say thanks by clicking on the Kudos Star. I work for Virgin Media - but all opinions posted here are my own
Thank you for your post. I'm sorry to hear you've been having some problems with your TV GO account since changing the account name over and for your recent loss.
Can you please confirm if you are able to sign into the My Virgin Media app/online account without any issues? If you aren't able to sign into your My Virgin Media, please let me know and I'll take some further details over PM and find out what's causing it.