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Olly5565
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Virgin tv go app wont play

When I choose which live channel to watch it says the program is starting as if its about to but then just freezes. I can go back and then select another channel but will get exactly the same thing. For example I want to watch BT sport so I click to watch and it says 'BT sports is starting' but never does! 

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Serena_C
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Re: Virgin tv go app wont play

Hi @Olly5565,

Welcome to our Community Help Forum 🙂

Thank you for making your first post regarding the TV Go app issues you are experiencing. Just to confirm: does this happen on every channel on the TV Go App? Can you confirm if you have changed your TV package with us recently?

Kind regards,

Serena

 

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Olly5565
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Re: Virgin tv go app wont play

Hi Serena, I haven't recently changed my package. And yes, sadly happens on all channels

I thought it might be my phone but don't see why it would be as sky sports player and bbc iplayer etc are all ok

Thanks

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Zach_R
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Re: Virgin tv go app wont play

Hi @Olly5565,

Thank you for expanding. Would you mind removing and then re-installing the app to see if that helps matters at all?

Thanks,
 



Zach - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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Olly5565
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Re: Virgin tv go app wont play

Hi, just to let you know it's now sorted. Removing app and reinstalling didn't work but all I had to do was a hard reset and it worked again. 

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