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garmfield
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Virgin tv control not seeing v6

  • Hi all 

I’ve tried everything to connect to my v.6 but I always get the below appearing. I’ve reset TiVo box, changed to always power on, deleted app and reinstalled. All to no avail. Any help much appreciated.

C280A59F-B31E-45B3-BAC5-B71B5BB1C1DD.png

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japitts
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Re: Virgin tv control not seeing v6

Is your V6 switched on, or at least not using Eco power-saving?

And your device connected to the same router/network as the V6?

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garmfield
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Re: Virgin tv control not seeing v6

Hi

Yes v6 on and ensured power wise it’s always on..

 

thanks 

 

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japitts
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Re: Virgin tv control not seeing v6

Is your device connected to the same router/network as the V6?

Can your V6 use OnDemand services ok?

Have you tried restarting it?

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garmfield
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Re: Virgin tv control not seeing v6

I can use v6 fine to record / play etc using remote. What I can’t do is use tv app to set v6 to record / watch recorded programmes.

thanks

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garmfield
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Re: Virgin tv control not seeing v6

And sorry yes everything on same router /WiFi. 

and yes have restarted everything. Reinstalled app. 

thanks 

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