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Virgin tv control app

Hello,

Trying to sign into the virgin tv ccontrol app but keeps saying login error.  I have used the email and password that I use to log into my virgin media account which logs into that no problem.  Any ideas?

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Re: Virgin tv control app

Same here - with a new android phone

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Re: Virgin tv control app

Hey 5452mk,

 

Welcome to the community forums. Really sorry for our delayed response from here and to hear you're having trouble signing into the TV Control app. I appreciate you mentioned that you can log in My Virgin Media OK, but have you tried resetting your password? This can usually help to refresh your account on a whole and fix issues across other apps which use the same credentials. Have you also tried using a different device to see if you get the same error?

 

@ninjabob - sorry to hear you are also having the same issues. Can you please also answer the above for me and let me know if you still need help? 🙂

 

Thanks guys,

 

Beth

 

 

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