Virgin on the go

[Willielfc]

I need to move my new account number on to my email address as it's preventing me from watching on the go

[Vikki_M]

Hi Willielfc

Thank you for your post and welcome to our community.

We are sorry to hear about the issues you are having with TV GO.

Have you recently moved home?

If so, when you log into your My Virgin Media account, do you see the details for the former account or you current VM account?

Please pop back to us when you can.