Virgin Media Community

[garyclarke07]

Hi on my virgin tv go app when I go to watch sky sports it shows device limit reached but only have 2 registered 

[DJ_Shadow1966]

Hello

Yes that is correct Sky Sports can only have 2 devices registered and you can only play Sky Sports on 1 device at a time, this is a limit that is set by Sky. When you play Sky Sports it actually uses the Sky Sports App.

Regards Mike

[garyclarke07]

Only have 2 registered devices and both don’t play

[Akua_A · Accepted solution]

Hi @garyclarke07,

Welcome back to our community forums.

Sorry to hear you are experiencing this with your TV go. Just to clarify, are you accessing Tv Go via web browser or App? 

As if you register a computer using a browser, you’ll need to use the same browser with Virgin TV Go. Using a different browser, clearing cookies or using incognito mode will be seen as a different device.

Please get back to us when you can.

Thanks,

[garyclarke07]

From an app. How can reset devices 

[Akua_A]

Thank you for letting me know @garyclarke07. 

I can look into resetting this for you. I have sent you a private message regarding this. Please look out for the purple envelope on the top righthand corner and provide a response when you can.

Thanks,