Menu
Reply
Mandocc1965
  • 4
  • 0
  • 0
Joining in
207 Views
Message 1 of 4
Flag for a moderator

Virgin go

Good evening 

      Virgin go keeps saying maximum devices reached,however,it is the same devices I always use but it seems to double up on one and kick another off.

   Any help is appreciated 

      Regards Stewart 

0 Kudos
Reply
Natalie_L
  • 2.56K
  • 110
  • 201
Forum Team
Forum Team
138 Views
Message 2 of 4
Flag for a moderator

Re: Virgin go

Hi there 

 

Thank you for getting in touch with us here on the Community. 

 

I am sorry to hear you are having problems with your registered devices. 

When you visit your TV Go account and go to Manage My Devices, do you have changes remaining?

 

Thanks 

 

 

Nat
0 Kudos
Reply
Mandocc1965
  • 4
  • 0
  • 0
Joining in
125 Views
Message 3 of 4
Flag for a moderator

Re: Virgin go

Hi Nat,

     No I have used all 5 slots having to re-register devices already registered.

    Regards Stewart 

0 Kudos
Reply
Natalie_L
  • 2.56K
  • 110
  • 201
Forum Team
Forum Team
120 Views
Message 4 of 4
Flag for a moderator

Re: Virgin go

Thank you. 

 

I would be happy to reset the devices from our side so that you are able to register again, if that would be okay?

 

In order to do this, I will just need to pop you over a private message now. This message will be available via the purple envelope on the top right of this page. 

 

Speak soon, 

 

 

Nat
0 Kudos
Reply