I am trying to register for go & media having been installed earlier this week. I get to the user name & it won’t accept my email address ( is this still logged somewhere from a prev account ?) . If I use another email address which it says u can do I get through but at end it states that I cannot register right now !
I have called help help line who kept telling me I needed to register first( !) and or log in with my password - seemed to miss the point that was what I was trying to do.
i tried to do a forgotten password in case I was still registered from prev time but it does not recognise the account —- helpline seemed to be out of ideas on,y to,d me to try again in an hour - I’ve been trying to do this over 2 nights so don’t think an hour will make any difference
I am more than happy to take a look at this for you
I will need to send you a private message to pass security
If you can check the purple envelope top right of your screen that would be great