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Heather85
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Virgin go devices

Iv just found out via the virgin go app i have 5 devices registered i can account for 2 but not the other 3 but can find no way as the account holder to find out who has registered them or delete them so could someone advice how i delete the virgin go devices so i can use it on my phone 

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Robert_P
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Re: Virgin go devices

Hello Heather85

 

Sorry to hear of the Virgin TV Go registration issues you've been experiencing but thank you for taking the time to raise this via the forum and welcome to the community!

 

We've recently made some changes in regards to the devices and registration that should have fixed the issue you've been experiencing. We've reset your devices allowance and we would appreciate it if you could monitor this going forward and let us know here if you experience any further issues.

 

Thanks

 

Rob

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