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Colette4
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Virgin go devices reached

I can’t log on virgin tv go says devices reached. Son on laptop I want to use mine.  Why’s it not working 

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Paul_DN
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Re: Virgin go devices reached

Hi Colette4,

 

Thank you for reaching out to us in our community, I am sorry you weren't able to use TV Go as your son was already on it, what was it you were trying to watch, you can only use it for one device at a time for Sky sports and movies this is impose by SKY.

 

 

Regards

 

Paul.

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Colette4
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Re: Virgin go devices reached

Hi Paul.  It was BT sport. 

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Paul_DN
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Re: Virgin go devices reached

Hi Colette4,

 

Thank you for coming back to me, are you both able to watch other channels at the same time or is this happening with all channels?

 

Regards

 

Paul.

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Colette4
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Re: Virgin go devices reached

It just happens sometimes.  We were both able to watch previously. It was just saying devices reached on Saturday. I can’t say if it would have been ok on another channel. 

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Jodi_S
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Re: Virgin go devices reached

Thanks for the update Colette4,

 

Have you had anymore issues with the TVGo App since your last post or are you still getting the same message?

 

Kind regards Jodi

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