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Virgin go can’t log in

Joining in

I have tried to sign in to virgin go but every password I have tried with variety of numbers and letters even though was classed as strong I was asked for another password. It has now locked the account and requested email to unlock last week but this has not come through (checked junk/Spam).

really frustrating, just want to login in on your iPad 


Forum Team
Forum Team

Hi @Duke81 thanks for posting and welcome to our community.

Sorry to hear you're unable to access your TV Go.  When attempting to login were you using your My Virgin Media password as per here?  As you've reached out, I would like to take a look on your behalf. I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.