Virgin Media Community

[vicky0972]

I cannot log onto sky sports on the app. It keeps telling me that  devices limited reached contact provider. But there is only 2 devices on the app. Has this happened to anyone else. Does anyone know how to rectify the issue?

Thanks

[Kozey546]

for the last two days I have not been able to open the TV Go app on my iPhone. Never had a problem before. It works fine on my Mac.

Error message is ‘Sorry this isn’t available - Oops this service isn’t available right now....’ clicking ‘Try Again’ has no effect.

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@vicky0972 wrote:

I cannot log onto sky sports on the app. It keeps telling me that  devices limited reached contact provider. But there is only 2 devices on the app. Has this happened to anyone else. Does anyone know how to rectify the issue?

Thanks  MyLabCorp.com

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[BenMcr]

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@vicky0972 wrote:

I cannot log onto sky sports on the app. It keeps telling me that  devices limited reached contact provider. But there is only 2 devices on the app. Has this happened to anyone else. Does anyone know how to rectify the issue?

Thanks

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Follow the guidance here https://community.virginmedia.com/t5/TV-on-the-go/live-tv-on-sky/td-p/4971361

[Jodi_S]

Hi vicky0972,

A warm welcome and thanks for posting on our community forums. Sorry that you're currently experiencing issues trying to view Sky Sports on our TVGO app. 

As our valued member @BenMcr has already posted a previous community link with further help and guidance, have you followed the instructions to un-register and e-register your devices?

We have included a link here https://www.virginmedia.com/help/using-tv-go for further help and support.

Kind regards Jodi.