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Gemmylou
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Virgin go app

Hello,

 

I have a virgin go app but the email address entered is misspelled, therefore when trying to log in it’s sends the verify email to the wrong account, when trying to set up a new account and inputting my details, it’s says I already have an account. How do I get the email address amended to the correct one ? 

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Chris_W1
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Re: Virgin go app

Hi Gemmylou, thanks for the message and sorry to hear that you are having issues with the login with TVgo. Can you confirm if you are logging in to the account with the primary or secondary email? Can you send us a screenshot of any error message ^Chris 

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