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Mike561
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Virgin go app & 360 box

Just upgraded to the 360 box .from a v6 box and a TiVo -my virgin go app is now saying no compatible boxes found .How do I find the new 360 box on my app? 

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Royalbeech
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Re: Virgin go app & 360 box

Are sure you have the correct app?

I have just had 360 installed and the virgin go app just pick up both boxes instantly.

Make sure you are signed In to the correct account and using the correct app.

Virgin connect app will not work with 360.

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Mike561
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Re: Virgin go app & 360 box

Hi , I’m using the tv control app.I sign in but the screen on my phone says no compatible boxes on this account ! 

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dannylau
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Re: Virgin go app & 360 box

It may take a day or two for the servers to be updated with your new account information especially at weekends 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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WoahWoahUser
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Re: Virgin go app & 360 box


@Mike561 wrote:

Hi , I’m using the tv control app.I sign in but the screen on my phone says no compatible boxes on this account ! 


360 boxes don’t integrate with the TV control app anymore, they integrate with TV Go, so you can delete the Tv Control app 

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Mike561
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Re: Virgin go app & 360 box

Ok , thank you , deleted the tv control app now .All sorted .👍🏾

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newapollo
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Re: Virgin go app & 360 box

The 360 doesn't work with the TV Control app.

You need to use the Virgin TV Go app instead. You can manage your recordings, and stream live TV and on demand content, also Sky Cinema using TV GO
https://www.virginmedia.com/virgin-tv-edit/tips-and-tricks/download-the-virgin-tv-go-app

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Mike561
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Re: Virgin go app & 360 box

Thanks 

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Akua_A
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Re: Virgin go app & 360 box

Hi @Mike561,

 

Welcome to our community forums and thank you for your first post.

 

Sorry to hear you experienced this with the Virgin go app and the 360 TV. We are however glad to see our community were able to help resolve this.

 

Please do not hesitate to contact us if you need any further help.

 

Thanks,

Akua_A
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


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