So I have the virgin tv go app on my iPad and on my laptop
on my windows laptop it always asks me to sign in, which is annoying in itself . It also asks me to register a new device every time
3 of my 5 Devices are now the same laptop and I’m worried that if I log in on my laptop one more time I won’t be able to again as will have reached my limit
You need to use the same browser each time on your laptop/PC.
Using a different browser, clearing cookies or using incognito mode will be seen as a different device.
You can whitelist various websites so that the cookies/data aren't deleted.
How you do this depends upon the particular browser you are using.
For instance if using Chrome you could for download and use an extension such as the vanilla-cookie-manager/
When you open the extension just add virgintvgo.virginmedia.com to the whitelist.
thanks for the reply I really appreciate it
the thing is, im not accessing through a browser, it’s using the virgin media go app for windows on my laptop, so every time I open the app it asks me to sign in, then register new device and uses up one of my devices
Welcome to the community
Sorry to hear you're having issues with your TVGo registering your device when ever you access.
You will have to keep the cookies for the site on your laptop/PC or MacBook or it will register as a new device every time and use up all of your available changes. More info on this can be found here.
TV customers can have up to 5 different compatible devices signed up to the TV Go service and use the app at one time, with the ability to make adjustments to their registered devices 3 times in one month. Instructions on how a customer can register a device or replace a registered device can be found here.
Welcome to the community and thanks for taking the time to post your issue on the forums.
I’m sorry to hear of the issues that you’re having with your TV go app at the moment, I can reset your devices from here, if you'd like me to do so?
I will need to take some details via private message, if you want me to reset your devices let me know and I will send over a message for you.
Thanks for coming back to us on this.
In order for the TV Go system to recognise the device, you'll need to ensure that you accept all cookies and ensure these are not deleted or refreshed each time you close your browser. Make sure you're using the same browser too.
If it continues then it's likely a setting on your browser or if you have an Anti - virus software in place it could be related to this.
Keep us posted on how you get on.
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