Virgin Media Community

[robduffs411]

Hi, about a week and half ago my account was suspended due to error on both myself and Virgin. Since rectifying the same day my virgin tv go won’t let me sign in and comes up with the error ‘account suspended’ I work a lot of night shifts and pay for the sports to be able to watch on my break (honest) and I’ve not been able to this week it’s quite frustrating. Anyone got a solution? I’ve tried deleting the app, I’ve tried using safari and chrome I’ve tried just about everything on my end. 

[Zoie_P]

Hi robduffs411, 

Thank you for your post and welcome to our forums 🙂

I am so sorry to hear you have been having issues with TVGO. 

Can you confirm your services are no longer restricted and are able to view this on your TV box? 

Have you paid your bill in full? Are you able to watch on other devices? 

Zoie