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Ot1312
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Virgin Tv Go ‘not available’

hi, 

 

on my Virgin Tv Go (laptop only) it comes up with ‘Not available sorry- we can’t play this at the moment’ 

it works on my iPhone and another iPhone device but not on the laptop? 

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Ayisha_B
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Re: Virgin Tv Go ‘not available’

Hi @Ot1312,

 

Welcome to our Community Forums and thanks for posting. 

 

I am sorry to hear this. 

 

Can you try deleting your cookies and cache or try in another browser for me?

 

Let me know if that make's any difference. 

Ayisha_B
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Ot1312
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Re: Virgin Tv Go ‘not available’

Hi, 

 

thanks for your response I have done this and tried it on different browsers. It previously worked on the laptop a few months back but not anymore this has been ongoing for a few months now. 

thanks, 

 

Olivia 

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Ayisha_B
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Re: Virgin Tv Go ‘not available’

The Windows 10 app had been discontinued.

It should allow access via the weblink
here on a supported browser (Chrome, Edge or Firefox).

 

Does this work Olivia?

 

Ayisha_B
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Ot1312
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Re: Virgin Tv Go ‘not available’

Hi, 

this still does not work. 😞

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David_Bn
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Message 6 of 8
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Re: Virgin Tv Go ‘not available’

Thanks for coming back to us Ot1312,

 

Can you please advise me what happens when you try to access the TV Go account?

 

Are you able to log in but not able to view content? Do you have any error messages appear on the screen when you try logging in? 

 

Kindest regards,

 

David_Bn

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Ot1312
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Message 7 of 8
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Re: Virgin Tv Go ‘not available’

on my Virgin Tv Go (laptop only) it comes up with ‘Not available sorry- we can’t play this at the moment’ 

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David_Bn
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Re: Virgin Tv Go ‘not available’

Thanks for coming back to me

 

Can you tell me what browsers you've been using and what version of the browsers you've been using?

 

Kindest regards,

 

David_Bn

 

 

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