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Lynneg87
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Virgin Tv Go app not playing recordings

My app has been working fine for the last month or so since I signed up to Virgin but today it won’t let me watch any of my recordings I just get an error message saying need to be connected to the same network, which I am. I’ve tried uninstalling the app and making sure my iOS is up to date before I reinstalled it but that hasn’t fixed the problem. Any ideas?

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japitts
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Re: Virgin Tv Go app not playing recordings

Are both your 360 and all your devices on the same IP subnet? That's a requirement, and is how the "stream whilst at home" is enforced.

Check in your router if necessary.

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Lynneg87
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Re: Virgin Tv Go app not playing recordings

Yes everything is on the same IP address but it still wasn’t working but overnight it seems to have fixed itself. Hopefully it stays that way. 

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Corey_C
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Re: Virgin Tv Go app not playing recordings

Thanks for your post and update. Glad to hear it's been fixed.

 

Cheers,

Corey C

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