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BrianFoody
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Virgin Tv Go - Cannot sign in

I cannot sign in to my account on the Virgin Tv Go app.

I have an a virgin account but every time i try to log in, I get an error message saying I cannot sign in with a sub account. 

Then I try to register the new account with my details and it says I already have an account set up with these details.

Need help with this.

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John_GS
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Re: Virgin Tv Go - Cannot sign in

Hi @BrianFoody

 

Thanks for posting and welcome to the community. 

 

My apologies for the delayed reply and the TV Go issues. 

 

I'll PM you now to assist further with this

 

Kind regards,

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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John_GS
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Re: Virgin Tv Go - Cannot sign in

Hi @BrianFoody

 

Thanks for joining me on PM. Unfortunatley we were not able to sort this remotely so it's been sent to the IT team. 

 

I'll pop a post back on here when all sorted.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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