Yes, i complained to customer services about this and was told that in order to resolves this i would need to upgrade my broadband package. which i did and im still having the same issues, So im paying more, but still have the same issues?
Thanks for coming back to me with that information. I have done a health check on your services and it has identified an issue which needs an engineer visit to sort out. I'm going to send you a PM now so we can chat about account specifics, dates and times 🙂