Menu
Reply
WubberDucky
  • 3
  • 0
  • 0
Tuning in
427 Views
Message 1 of 6
Flag for a moderator

Virgin Tv Go App Devices

Since the new app launched for Virgin TV go every time I go to use the service it has told me I need to register the device to use it. I have done this multiple times and now my device list is full of the same computer registered multiple times. The app does not seem to have any memory of my PC and keeps thinking it is a new device, and now I can not use Virgin Tv Go at all as I cannot replace a device for 10 days 

Tags (2)
0 Kudos
Reply
Lee_R
  • 3.01K
  • 154
  • 290
Forum Team
Forum Team
293 Views
Message 2 of 6
Flag for a moderator

Re: Virgin Tv Go App Devices

Hi WubberDucky thanks for posting and welcome to our community.

 

Sorry to hear you're having issues with accessing TV Go.  Have you seen the following thread?

 

https://community.virginmedia.com/t5/TV-on-the-go/TV-Go-registered-devices/td-p/4457311

 

Please let us know if after following the tips, you're still having issues.

Regards


Lee

0 Kudos
Reply
WubberDucky
  • 3
  • 0
  • 0
Tuning in
201 Views
Message 3 of 6
Flag for a moderator

Re: Virgin Tv Go App Devices

Hi Lee, 

I have seen that thread, and once again the same issue is happening, my brower remembers me logged into Virgin Media, it just does not remember that it is a device for TV go 

0 Kudos
Reply
Zak_M
  • 4.45K
  • 259
  • 421
Forum Team
Forum Team
175 Views
Message 4 of 6
Flag for a moderator

Re: Virgin Tv Go App Devices

Thank you for coming back to us @WubberDucky 

 

When you are accessing TVGO are you using the same web browser every time? 

 

Kind regards,

Zak_M

0 Kudos
Reply
WubberDucky
  • 3
  • 0
  • 0
Tuning in
170 Views
Message 5 of 6
Flag for a moderator

Re: Virgin Tv Go App Devices

Yes I'm using the app or chrome both with the same issue 

0 Kudos
Reply
Emma_C
  • 8.28K
  • 512
  • 559
Forum Team
Forum Team
129 Views
Message 6 of 6
Flag for a moderator

Re: Virgin Tv Go App Devices

Sorry about that. 

Do you still need your devices resetting at the moment? If so then pop me a personal message so we can help. 

Emma_C - Forum Team
0 Kudos
Reply