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Badpaul · ‎20-10-2022

I have lost my virgin tv app I have tried the app store it is not there have rebooted v6 box also router several times no joy

Badpaul · ‎20-10-2022

Virgin tv go

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Graham_A · ‎20-10-2022

@Badpaul wrote:

I have lost my virgin tv app I have tried the app store it is not there have rebooted v6 box also router several times no joy

Which app have you lost TV Control or Virgin TV Go?

________________________________
Graham

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Badpaul · ‎20-10-2022

Virgin tv go

Graham_A · ‎20-10-2022

@Badpaul wrote:

Virgin tv go

VM often update the apps, sometimes the new version isn't compatible with the device you are using.

Check the requirements for the app against your device specs.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Ilyas_Y · ‎22-10-2022

Hi @Badpaul, thanks for reaching out to us and a warm welcome to the Virgin Media forums.

I'm sorry to hear about the issues with the TV Go app.
May I ask what device you are using and whether or not it is on the latest software?
Also, are you able to find the TV Go app on any other devices?

Let us know.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team
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