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Virgin TV on the go app doesn’t work

My Virgin TV on the go app doesn’t work stuck on the red screen at the beginning. Tried downloading app again made no difference, my phone is running on IOS 14.1. Thanks 

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Re: Virgin TV on the go app doesn’t work

Hi there @Cod-21 

 

Thanks for your post. Really sorry for the delay in response, we have been very busy and doing all we can to get to each community post ASAP. 

 

I'm sorry to hear that you've been having these issues with TV Go. Have you since been able to log in? If not, have you tried logging in to the online browser version on another device to see if this works? 

 

Thanks, 

 

 

Hollie - Forum Team


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Re: Virgin TV on the go app doesn’t work

Hello,

Thanks for coming back on this issue, yes works on the online version it’s the Apple app version that doesn’t work. Tried deleting and reinstalling made no difference.

Thanks

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Re: Virgin TV on the go app doesn’t work

I see, really sorry about these issues @Cod-21 

 

Are you able to pop here the full iOS version number and the version number of the App that you have installed please? 

 

Thanks, 

 

 

Hollie - Forum Team


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Re: Virgin TV on the go app doesn’t work

The app version is 2.3.54 and I am currently running iOS 14.1

thanks

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Re: Virgin TV on the go app doesn’t work

Thank you for that information. 

 

We were aware of some issue with this but these have now been resolved.

 

Are you still having an issue with this service?

 

^Martin

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Re: Virgin TV on the go app doesn’t work

why are you saying the issue has been resolved ?

it clearly has not ! ......can't you see all the other posts ?

Server Status says expected fix by Nov 11 6.20pm.......which has not happened

and the date has been changing since early October it seems.

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Re: Virgin TV on the go app doesn’t work

I’ve managed to get it working!
I deleted the app then go to Apple App Store type in ‘Virgin’ in the search then click on the box that says ‘developer Virgin Media’. Then download the Virgin tv go app under the iMessage heading mine now works. Hope this helps !!! 

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