Virgin Media Community

[Hector10]

I reset my Virgin Go password on my iPad last night and now I can’t sign in it says…Please sign in with your main user account. Sub accounts can’t sign in to this service 

as far as I’m aware this is my main account I’ve just changed password I’ve also tried deleting the app rebooting iPad and same message comes up 

It’s a 9th gen iPad and is up to date with software 16.3.1

I have also been able to sign into my virgin media with this and no issues on there 

Here’s hoping for some answers please 

[Ilyas_Y]

Hey @Hector10, thanks for reaching out to us on the Virgin Media forums. 👋🏼

I'm sorry to hear about the issues with the Virgin TV Go app issues you are experiencing.
The login would be the same sign in details for My Virgin Media.
Please reset the MyVM password here and try again to sign in to TV Go.

Let us know how it goes.

Kind regards,
Ilyas.

[Hector10]

Yes done that but still cannot sign into Virgin on the go app 

[Steven_L]

Thanks for coming back to us Hector10, please can you share a screenshot of the error that you're getting, when trying to login to Virgin TV GO?

Kind Regards,

Steven_L

[Hector10]

 

[Kain_W]

Thanks for the responses on this, 

Can I also clarify that are any other devices facing problems too?

Let us know,

[Hector10]

Yes on both iPhone and iPad

[Gareth_L]

Hello again Hector10

Sorry the signing in issue still happening.

I'd like to take a look into this for you in a bit more detail.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L