Virgin Media Community

[TimoteusCornmil]

Any clues how to log in, I've entered password etc it just says oops can't sign you in. Deffo got password right as use same for other virgin apps. Tried for several days!

Help

[Paul_DN]

Hi TimoteusCornmil,

Thanks for reaching out to us in our community and welcome, I am really sorry to hear your TV go isn't letting you sign in, have you tried different devices, is the username and password the same as the one you use to sign into your online account, are you the account holder?

Regards

Paul.

[TimoteusCornmil]

Hi, yes use same details and tried a few devices, just keep receiving same message, "oops can't sign you in, try later"

Thank you Tim

[Natalie_L]

Hi TimoteusCornmil

Thank you for your reply. 

Are you attempting to login via the app? If so, can you please delete the app, reinstall it and try again for me? 

Also have you tried accessing the service via desktop browser? 

Thanks 

[TimoteusCornmil]

Thank you for reply.

I have tried on my desktop and still get the same message 

Oops, that hasn’t worked!

Sign in is currently not possible. Please check back soon.

Still could do with a solution

Thank you

Tim

[Zoie_P]

I am sorry to hear this TimoteousCornmill,

Are you able to log in via a different device?

Zoie

[TimoteusCornmil]

Hi yes, tried mobile and two laptops now, still get same message, checked password and username too.

[Zoie_P]

Thanks, I will pop you over a private message and reset your devices to see if this helps, just keep an eye out for the purple envelope 🙂

Zoie