Virgin Media Community

[dizzie70]

Virgin TV go – not available in this region

this is the message I get when trying to use Virgin TV Go on my phone. It’s fine on my laptop. Solutions please??  
it used to work and then all of a sudden stopped.

I can’t see an issue with my IP address when using a link on somebody’s previous post about this issue. Looks like it’s showing exactly where I am.  

[newapollo]

Hi @dizzie70 

This worked for a forum member a couple weeks ago, hopefully it might work for you. Check you have the correct location in your phone settings, and if on android also in google play settings

[Akua_A]

Hi @dizzie70,

Welcome back to our community forums and sorry to hear you are having issues with TV go. 

We truly want to best help. Have you tried the great advice given by @newapollo? If so, what were the results?

Please get back in contact with us so we can best assist.

Thanks,

[dizzie70]

No because I don’t know how to do this. In my location services for Virgin TV Go, I have got shsre precise location.

I don’t know where else to check. Please help.

[Robert_P]

If you are using an Android device you may also need to open the Play Store app and check the settings there also as advised by newapollo.

Rob