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Virgin TV go message

Keep getting message too many devices being used. I have only one phone I am using, but have changed to new phone recently. My old phone is still registered but I can't remove it from the list, should this matter anyway? 

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Re: Virgin TV go message

Hi Panther2800, 

 

Thanks for your post and welcome to our community. 

Very sorry you're having this issue, I can appreciate the frustration. 

I'd also like to apologise for the delay in getting back in touch, we have been busier than usual. 

Do you still need help with resetting devices? If so pop me a message and I can help from there. 

:) 

Emma_C - Forum Team
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