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JamesSaintLAtic
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Virgin TV go laptop issues

I’ve never had any issues with my Virgin TV go on the laptop unless the last two weeks. Now whenever I go on a channel it says “sorry this isn’t available” but it still works on my phone. 

Can anyone help? 

Thanks

James 

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DJ_Shadow1966
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Re: Virgin TV go laptop issues

Hello

If your Laptop is running Windows 10 then I am afraid that the TvGo app for Windows 10 has been discontinued. You can now use the TvGo website https://virgintvgo.virginmedia.com/en.html

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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JamesSaintLAtic
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Re: Virgin TV go laptop issues

Thanks for the response but I am using the weblink you provided. 

Any more ideas?

I appreciate the response. 

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DJ_Shadow1966
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Re: Virgin TV go laptop issues

Hello

The only browser I seem to be able to work is either Edge or Chrome and then only with the Chrome app installed.

Regards Mike

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Megan_L
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Re: Virgin TV go laptop issues

Hi JamesSaintLAtic,

Thanks for using the forums to get this issue with your GOTV app looked into, I am sorry for the inconvenience and frustration this may have caused. 

Can I ask which internet browser you're using?

Can you also clear the cache in the browser as well please. 

Thanks,

Megan_L

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JamesSaintLAtic
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Message 6 of 9
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Re: Virgin TV go laptop issues

Hi there,

I’m using Chrome.

Cleared the cache and still no luck.

Thanks

James

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Zoie_P
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Message 7 of 9
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Re: Virgin TV go laptop issues

Hi JamessaintLAtic,

thanks for getting back to us, I am sorry this has not worked, I can see if resetting this on your account will work so I will pop you over a private message 

thanks,

Zoie

JamesSaintLAtic
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Re: Virgin TV go laptop issues

Thank you

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Zoie_P
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Re: Virgin TV go laptop issues

No worries 🙂
I have sent it so look for the purple envelope and we shall get this sorted

thanks,

Zoie

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