Virgin TV go issue

[Alexa6955]

Hi, hoping someone can help. We are trying to log in to the go app however we are getting a funny message : please sign in with your main user account. Sub accounts cant sign in to this service.

We have tried to sign in to the main account but fails everytime.

I saw a similar post that Virgin Media confirmed this is a known issue...can you sort ASAP as we want to use the service that we're paying for.

Virgin Media does state that up to 5 people can have it and 2 can watch at any time so I'm really not sure what's going on.

Thanks in advance 

[Vikki_M · Accepted solution]

Hi @Alexa6955

Thank you for your post and welcome to our community.

I am sorry to hear you are having some issues with TV GO.

What error message do you get when trying to sign in to the main account please?

Are you able to send a picture please?

Please pop back to us when you can.

[Alexa6955]

Hi Vikki, I detailed what the error is however I have attached a screenshot - it says exactly the same.

 

[John_GS]

Thanks for coming back to us Alexa6955

I'll need to send a PM to assist further with this as there's a few tests we need to run

Best,

[Alexa6955]

No problem at all, thank you John

Looking forward to hearing from you

[David_Bn]

Hi @Alexa6955, I believe @John_GS has since been in touch with you via private message.

Please drop him a reply when you have some free time.

Kindest regards,

David_Bn