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Virgin TV control app on new mobile phone

snowglowjoe
Dialled in

Hoping someone can help me please - I have just replaced my mobile phone (have keptsame number). I have downloaded and installed the Tv Control app on the new phone, but trying to log into the app always fails. The details entered are correct, but fail. When 'return to log in' screen appears, selecting that also fails. The only way I can return to the log in screen is to uninstall the app and then the process repeats itself. Trying to contact customer support now seems impossible to speak to someone. Have downloaded the suggested link to my phone that has not provided any help. I'm running out of ideas now!

1 REPLY 1

snowglowjoe
Dialled in

Help appreciated please!