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A9XSJ
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Virgin TV To Go App (Not Working) 04/03/2020

App not working this evening 04/03/2020
The football is on trying to watch through my mobile 

Message 

Sorry this Isn’t available
Sorry We can’t play this at the moment 

Spectrum786
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TV GO App Windows 10 - Incorrect Time

TV GO App working after the first install, but the app now returns error 241 and "hmm looks like your device time is incorrect"

PC time is correct/region is correct 

I can use TV GO via the browser on same device (though it uses another registered device slot!)

Please advise

 

Thanks

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hchristopher
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Can't sign into TV GO

I can't sign into TV GO, when I try sign in it says I have to sign in on my primary account, however I am signing in to my primary account. I have other accounts linked to mine but mine is the main user. Can't seem to find much help anywhere. A bit annoying as it's included in the package I'm paying for.

Any help would be appreciated. 

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andy90210
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Re: TV GO App Windows 10 - Incorrect Time

Same here.  Time incorrect on start up - it isn't, then error 241 when trying to watch any channel.

Using laptop, windows 10 and Edge browser.  TV Go has only been working for a couple of weeks since the no premium channels issue!

Please investigate - many thanks.

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Graeme123456
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Tv on the go app isn’t working on iphone or ipad tried uninstalling and still no joy.

Error says sorry-this isnt available sorry we cant play this at the moment....

Vincedonnan
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Bt sport not working on virgin tv go app

Virgin tv go app is saying sorry- we can't play this at the moment (241) when trying to watch BT sport. Can someone help plz as I'm on back shift and i miss it

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ModTeam
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Re: Virgin TV To Go App (Not Working) 04/03/2020

Hi All, 

I'm sorry to hear that you're experiencing some issues with TV Go this evening. 

This has been raised for further investigation under the reference F007850060. 

Please keep an eye on this thread for any updates.

Mod Team

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Gordonms1978
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Virgin tv go

Hello all 

 

another live night of football at work courtesy of my virgin tv go app - NOT!!

sorry - this isn’t available 

error (241) 

for the second time in as many weeks - all devices are showing the same message 

 

how do I fix this? 

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Jmorri38
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Virgin TV Go not working for any channel (241)

I can't watch any channel on the TV go app on my phone or tablet. It says "Sorry we can't play this at the moment" and has an error code (241) 

I can't find this error code from a quick google. Any idea what it means? 

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fifibluenose
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Re: Virgin TV To Go App (Not Working) 04/03/2020

Hi I am no expert but I use TV GO regularly and has always been ok until tonight , logged in to my account and it does advise an engineer is working this issue but I did manage to login via google chrome instead of edge and its working , same as when I use Netflix

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