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Virgin TV Go

nikhiljoshi1987
Joining in

Hi - I am having issues with the TV go app. This has been ongoing for a while I gave up but thought to try again. When I try and sign in it doesn’t recognise my email or password. When I try and reset my password it doesn’t accept my email address. I have changed my email address with you guys for this app and that has not made any difference. Can we try and start again and look at the problem and see if we can get it resolved please. 

1 REPLY 1

Alex_RM
Forum Team
Forum Team

Hi nikhiljoshi1987,

Thanks for posting and sorry to hear you're having some issues with the TVGO app.

Can you confirm if you're able to sign into your My Virgin Media account okay?

Alex_Rm