Virgin Media Community

[Liamh92]

Hi,

Please could somebody advise how to reset my devices on the Virgin TV go app please?

My Virgin Go is working fine but my Sky Sports will not work - it’s saying device limit reached.

[Matthew_ML]

Hey Liamh92, thank you for reaching out and a warm welcome the community, I am sorry to hear about the TV GO issues.

Okay, so when you say you have reached the device limit, is this for Virgin TV GO or SKY GO (Where you would watch sports) 

You can do this via your end by logging onto the app and going into the settings from there you can see what devices are on and you can simply delete them off. 

Please do let me know. Thanks

[newapollo]

Hi @Liamh92 

You should be able to manage your Sky Devices by logging into

http://manage-virgintvgo.virginmedia.com/skydevices 

Make sure it's http and not https.

It's best to do this on either Edge or Firefox browsers as there is often an issue if using Chrome.

Any problems either try an incognito window or clear your browsing history