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Egbert
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Virgin TV Go

Persistent message : “Sorry this isn’t available ... please try again in a few minutes” when trying to log in to iPad app.

Running latest iOS on a new iPad Air.

Please help ASAP 

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Paul_DN
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Re: Virgin TV Go

Hi Egbert,

 

Thank you for reaching out to us in our community and welcome, I am sorry to hear you aren't able to use your TV go app on you iPad,

 

Are you able to login on on other devices?

 

Regards

 

Paul.

 

 

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Egbert
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Re: Virgin TV Go

Afraid not. Have tried iPhone app and web browser.

I have now been able to log into the app but get a message saying “Upgrade to watch this programme - call us on 0800...”

I have the top package with everything already however so this must be an error. Trying to call the number is a waste of time. Gave up after 30 mins on hold last week.

please can you assist?

 

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Paul_DN
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Re: Virgin TV Go

Hi Egbert,

 

What is is you are trying to watch when you get the error and what channel number is this on?

 

Regards

 

Paul.

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Egbert
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Re: Virgin TV Go

I get the same message regardless of channel / movie. I generally can’t use the app to watch anything.

 

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Egbert
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Re: Virgin TV Go

I’m grateful that you are replying to my query but a public chat forum is far from the most efficient way to sort it out.

Is there someone / a team I can contact? Or better yet can someone cAll me? I’ve exchausted all other options.

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Paul_DN
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Helpful Answer

Re: Virgin TV Go

Hi Egbert,

 

 

I will be happy to look further into this for you, so I can help further I will send you an invite into a private chat, please click on the purple envelope to accept.

 

 


Regards

 

Paul.

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scsek
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Re: Virgin TV Go

I have the same problem. No solution found over few months. Any progress in your case?

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Egbert
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Re: Virgin TV Go

Hi. Unsurprisingly no resolution! It’s been logged with a technical team apparently. Not holding my breath !

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Zoie_P
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Re: Virgin TV Go

Hi Scsek, 

Thanks for your post, I have replied to your original post regarding your I.T ticket 

Zoie

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