Persistent message : “Sorry this isn’t available ... please try again in a few minutes” when trying to log in to iPad app.
Running latest iOS on a new iPad Air.
Please help ASAP
Go to Answer
Thank you for reaching out to us in our community and welcome, I am sorry to hear you aren't able to use your TV go app on you iPad,
Are you able to login on on other devices?
Afraid not. Have tried iPhone app and web browser.
I have now been able to log into the app but get a message saying “Upgrade to watch this programme - call us on 0800...”
I have the top package with everything already however so this must be an error. Trying to call the number is a waste of time. Gave up after 30 mins on hold last week.
please can you assist?
What is is you are trying to watch when you get the error and what channel number is this on?
I get the same message regardless of channel / movie. I generally can’t use the app to watch anything.
I’m grateful that you are replying to my query but a public chat forum is far from the most efficient way to sort it out.
Is there someone / a team I can contact? Or better yet can someone cAll me? I’ve exchausted all other options.
I will be happy to look further into this for you, so I can help further I will send you an invite into a private chat, please click on the purple envelope to accept.
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3 weeks ago
I have the same problem. No solution found over few months. Any progress in your case?
Hi. Unsurprisingly no resolution! It’s been logged with a technical team apparently. Not holding my breath !
a week ago
Thanks for your post, I have replied to your original post regarding your I.T ticket