Menu
Reply
Bully904
  • 5
  • 1
  • 0
Tuning in
390 Views
Message 1 of 9
Flag for a moderator

Virgin TV Go

Morning,

For months I have been unable to access the app - it won’t let me sign in on either my phone or laptop and keeps saying “Sorry - this isn’t available. Oops - the service isn’t available at the moment. Try again in a few minutes”

Please can you help?

Thanks

0 Kudos
Reply
Steven_L
  • 5.28K
  • 369
  • 536
Forum Team
Forum Team
335 Views
Message 2 of 9
Flag for a moderator

Re: Virgin TV Go

Hey @Bully904 and welcome to the community.

 

 

Sorry to hear that you're having issues with your TV Go service.

Are you having issues via the app or browser version of the service?

 

If you're using the app, please could you remove the app and reinstall it once again, to see if this can help with the issue.

 

Are you able to log into My Virgin Media with the same details? 

 

Regards

Steven_L

 

 

0 Kudos
Reply
Bully904
  • 5
  • 1
  • 0
Tuning in
329 Views
Message 3 of 9
Flag for a moderator

Re: Virgin TV Go

Hi,

I’m having issues with both the app & the browser versions.

I’ve deleted and reinstalled the app but same result.

The other Virgin apps work, just not TV Go

Tags (1)
0 Kudos
Reply
Steven_L
  • 5.28K
  • 369
  • 536
Forum Team
Forum Team
327 Views
Message 4 of 9
Flag for a moderator

Re: Virgin TV Go

Hey @Bully904,

 

I can try to reset your TV go service but would first need to confirm a few details over a private message.

 

I will drop a message over in a moment, please look out for this and we can get this done, to see if this can help you get this sorted.

 

Regards

Steven_L

0 Kudos
Reply
Steven_L
  • 5.28K
  • 369
  • 536
Forum Team
Forum Team
302 Views
Message 5 of 9
Flag for a moderator

Re: Virgin TV Go

Thanks for confirming your details and joining me in a private message @Bully904.

 

I have now reset your devices on our system, please could you now try to log into TV Go and let me know if you still have the same issue.

 

Regards

Steven_L

0 Kudos
Reply
Bully904
  • 5
  • 1
  • 0
Tuning in
296 Views
Message 6 of 9
Flag for a moderator

Re: Virgin TV Go

Hi @Steven_L

 

No such luck - same message appearing.

 

Tom.

0 Kudos
Reply
Bully904
  • 5
  • 1
  • 0
Tuning in
294 Views
Message 7 of 9
Flag for a moderator

Re: Virgin TV Go

263B18E5-1CAD-4510-AA14-1ACCEE9DA148.png

Tags (1)
0 Kudos
Reply
Steven_L
  • 5.28K
  • 369
  • 536
Forum Team
Forum Team
290 Views
Message 8 of 9
Flag for a moderator

Re: Virgin TV Go

Damn Tom, I was hoping that would clear the issues for you. 

 

Please could you confirm the email address that you're using to log in?

 

Regards

Steven_L

0 Kudos
Reply
Bully904
  • 5
  • 1
  • 0
Tuning in
135 Views
Message 9 of 9
Flag for a moderator
Helpful Answer

Re: Virgin TV Go

Hi,

Nearly 4 weeks have past without this being sorted and without being advised what the problem is.

Please can you advise how I can escalate this as urgent?

Tags (1)
0 Kudos
Reply